Complimentary UK shipping over £150 · Designed in London
Returns & Exchanges

Start a Return

Changed your mind? No problem. Arrange a return or exchange below in just a few minutes — all without leaving the site.

Start your return
Three simple steps

How it works

01

Enter your details

In the portal below, enter your order number and the email address used at checkout.

02

Choose your items

Select the pieces you'd like to return or exchange and tell us the reason. You'll see your options instantly.

03

Post it back

Follow the instructions and return label provided, drop off your parcel, and track your refund or exchange.

Self-service

Returns Portal

Enter your order details below to get started.

Mauve London lace dress
Good to know

Our returns policy

Returns are accepted on in-stock items only and must be requested within 14 days of delivery. Items must be returned unworn, unwashed and undamaged, with all original tags and any hygiene seals intact, in their original packaging.

Made-to-order, custom, pre-order and sale or discounted items are final sale and cannot be returned or exchanged. Return shipping is the customer's responsibility; we recommend a tracked service, as we cannot be held responsible for parcels lost or damaged in transit.

Approved refunds are issued to the original payment method once the item has been received and inspected. Original shipping charges, and any international customs, duties or taxes, are non-refundable. Items returned outside these terms or not in their original condition may be refused and returned to the customer at their own cost.

Read the full FAQ
Need a hand?

We're here to help

If your order falls outside the standard policy, or you'd like an exchange for a different size, just get in touch and our London team will sort it.

Contact us